FAQ's !

Is my personal and medical information safe with you?

Absolutely. We maintain strict HIPAA compliance and use bank-grade encryption to secure all communications and document transfers. We never outsource sensitive tasks. Your privacy is our priority!
What sets MedWay Retrieval apart from other medical record retrieval companies?

We specialize in veteran-focused record retrieval and are experienced with the complexities of the VA system, military medical records, and legal evidence gathering. Unlike generic providers, we offer a personalized, hands-on approach—especially for veterans and professionals who can’t afford delays.
Who do you work with?

Our clients include: Veterans seeking assistance for VA or personal needs Attorneys handling personal injury, disability, and civil litigation Insurance companies managing claims or policy reviews Need records from multiple providers? We can handle that too.
Do you manage authorizations and follow-ups?

Yes—we take care of the entire process: Requesting proper medical authorizations Communicating with providers Following up to prevent unnecessary delays Verifying the records upon receipt End-to-end service, no guesswork.
Do you offer services for law firms and insurers with high-volume needs?

Yes. We offer custom service agreements, bulk pricing, and dedicated account support for firms and agencies with recurring or large-scale retrieval needs.
Can you get VA or military health records?

Yes. We specialize in retrieving records from: VA Hospitals & Clinics Department of Defense (DoD) systems Military service medical records (via SF-180 and NPRC) We help you complete the right forms and navigate VA protocols to reduce delays.
How do I start a request?

It’s easy: Fill out our secure intake form online Upload your authorization documents We’ll confirm your request and provide a timeline Prefer to speak with someone? Our U.S.-based support team is ready to help.(I want to put a number here).
What do your services cost?

We offer transparent, per-request pricing with no hidden fees. Veterans may qualify for discounted or waived fees depending on their circumstances. For law firms and insurers, we provide customized pricing based on volume and complexity.
How long does the process take?

Turnaround depends on the provider, but our average delivery time is 10–20 business days. For urgent cases, we offer priority retrieval services. You'll receive updates throughout the process so you’re never left wondering.
Do you assist veterans directly?

Yes. Veterans are at the heart of our mission. We help retrieve records for disability claims, benefit appeals, legal cases, or personal documentation. Our team understands VA forms, FOIA( Freedom Of Information Act) processes, and the urgency that comes with your request. Veteran-Focused: We proudly serve those who served. Let us take the paperwork off your plate.