Question 1

How do I start a request?

Accepted Answer

It’s easy: Click on the "Request Service" option on the top right corner, complete our secure
intake form. Once your request is submitted, our team will follow up on your request within 24-
48 hours.

Question 2

What do your services cost?

Accepted Answer

We offer transparent, per-request pricing with no hidden fees. Veterans may qualify for
discounted or waived costs based on their circumstances. For law firms and insurance
providers, we offer custom pricing packages tailored to volume and case complexity.
To receive an exact quote, please complete our intake form on the Request Services tab, and a
team member will follow up with personalized pricing options.

Question 3

Who do you work with?

Accepted Answer

We proudly support a diverse range of clients, including:
 • - Veterans needing assistance with VA medical records, military service treatment
	   records, and documentation for personal use or disability claims
 •  Attorneys handling personal injury, disability, and civil litigation cases that require
	   timely, accurate medical documentation
 • Insurance companies managing claims, policy reviews, or legal investigations involving
	   complex record retrieval
Whether you're requesting from one provider or several, our team handles the entire process
seamlessly—so you can stay focused on what matters most.

Question 4

What sets MedWay Retrieval apart from other medical record retrieval companies?

Accepted Answer

At MedWay Retrieval, we don’t just request records—we navigate the complex systems others
avoid. With deep expertise in VA protocols, military medical records, and legal evidence, we
offer a hands-on, personalized approach. We know delays can cost time and benefits, so we act
quickly, communicate clearly, and treat every request like it’s our own. If you want a partner
who gets it right the first time, you’re in the right place.

Question 5

Do you assist veterans directly?

Accepted Answer

Yes. Veterans are at the heart of our mission. We help retrieve records for disability claims, benefit appeals, legal cases, or personal documentation. Our team understands VA forms, FOIA( Freedom Of Information Act) processes, and the urgency that comes with your request.  Veteran-Focused: We proudly serve those who served. Let us take the paperwork off your plate.

Question 6

How long does the process take?

Accepted Answer

Turnaround depends on the provider, but our average delivery time is 10–20 business days. For urgent cases, we offer priority retrieval services. You'll receive updates throughout the process so you’re never left wondering.

Question 7

Is my personal and medical information safe with you?

Accepted Answer

Absolutely. We maintain strict HIPAA compliance and use bank-grade encryption to secure all communications and document transfers. We never outsource sensitive tasks. Your privacy is our priority!

Question 8

Can you get VA or military health records?

Accepted Answer

Yes, we specialize in retrieving records from VA Hospitals, Clinics, and Department of Defense
(DoD) systems We also assist you with completing the necessary forms and navigating VA
protocols to help speed up the process.

Question 9

Do you offer services for law firms and insurers with high-volume needs?

Accepted Answer

Yes. We offer custom service agreements, bulk pricing, and dedicated account support for firms and agencies with recurring or large-scale retrieval needs.

Question 10

Do you manage authorizations and follow-ups?

Accepted Answer

Yes, we guide veterans through completing the necessary authorization forms, handle
communication with providers, follow up to prevent delays, and verify records upon receipt.

Frequently Asked Questions (FAQs)