Frequently Asked Questions (FAQs)
It’s easy: Click on the "Request Service" option on the top right corner, complete our secure
intake form. Once your request is submitted, our team will follow up on your request within 24-
48 hours.
We offer transparent, per-request pricing with no hidden fees. Veterans may qualify for
discounted or waived costs based on their circumstances. For law firms and insurance
providers, we offer custom pricing packages tailored to volume and case complexity.
To receive an exact quote, please complete our intake form on the Request Services tab, and a
team member will follow up with personalized pricing options.
We proudly support a diverse range of clients, including:
- Veterans needing assistance with VA medical records, military service treatment
records, and documentation for personal use or disability claims
Attorneys handling personal injury, disability, and civil litigation cases that require
timely, accurate medical documentation
Insurance companies managing claims, policy reviews, or legal investigations involving
complex record retrieval
Whether you're requesting from one provider or several, our team handles the entire process
seamlessly—so you can stay focused on what matters most.
At MedWay Retrieval, we don’t just request records—we navigate the complex systems others
avoid. With deep expertise in VA protocols, military medical records, and legal evidence, we
offer a hands-on, personalized approach. We know delays can cost time and benefits, so we act
quickly, communicate clearly, and treat every request like it’s our own. If you want a partner
who gets it right the first time, you’re in the right place.
Yes. Veterans are at the heart of our mission. We help retrieve records for disability claims, benefit appeals, legal cases, or personal documentation. Our team understands VA forms, FOIA( Freedom Of Information Act) processes, and the urgency that comes with your request. Veteran-Focused: We proudly serve those who served. Let us take the paperwork off your plate.
Turnaround depends on the provider, but our average delivery time is 10–20 business days. For urgent cases, we offer priority retrieval services. You'll receive updates throughout the process so you’re never left wondering.
Absolutely. We maintain strict HIPAA compliance and use bank-grade encryption to secure all communications and document transfers. We never outsource sensitive tasks. Your privacy is our priority!
Yes, we specialize in retrieving records from VA Hospitals, Clinics, and Department of Defense
(DoD) systems We also assist you with completing the necessary forms and navigating VA
protocols to help speed up the process.
Yes. We offer custom service agreements, bulk pricing, and dedicated account support for firms and agencies with recurring or large-scale retrieval needs.
Yes, we guide veterans through completing the necessary authorization forms, handle
communication with providers, follow up to prevent delays, and verify records upon receipt.